At the time of dispatch, your representative shared with you the contact information for the trucker who is assigned to your order. By contacting them directly, you can get a real time update of the location of your vehicle.
Call (855) 983-5929 or contact the representative assigned to your order directly. They will provide you with a location and ETA.
When it’s time to pay the outstanding balance to the carrier upon delivery, you have two options:
Cash or Certified Check: You can pay the carrier in cash or with a certified check made payable to the carrier company.
Credit Card: If you prefer to use a credit card for the full payment, you can select this option when booking your shipment.
If you’ve already booked your shipment and have payment-related questions, please call us at (855) 983-5929.
Delivery Contact: The driver will arrange the drop-off with the person you’ve designated as the delivery contact. This should be you or someone you trust who’s at least 18 years old.
Inspection: It’s crucial to carefully inspect the vehicle when it’s delivered. This helps accurately record its condition on the Bill of Lading, which is like a receipt for the vehicle’s condition.
Payment: Make sure you have the payment for the carrier ready. Typically, you should be prepared to pay the driver with cash or a certified check made out to the carrier company unless you’ve made other arrangements. If you have any questions, our auto transport experts are here to assist. For ongoing shipments, you can call us at (855) 983-5929
The total amount provided by Monarch for your transportation covers everything, and tips are not required. However, if you believe that the carrier provided exceptional service, it’s entirely up to you whether you want to give a tip as a gesture of appreciation.
To redeem your Clean Car Promise car wash reimbursement, simply follow these steps:
Gather your essential documents, including your Order ID, Bill of Lading, and the car wash receipt.
Compose an email addressed to Monarchtransportgroup@gmail.com with the subject line “Clean Car Promise Car Wash Reimbursement Request.” In the email, provide your full name, mailing address and phone number, and attach copies of the required documents as PDF or image files.
Remember that the car wash offer is valid for 14 days after your vehicle’s delivery date. Submit your email promptly to meet this deadline. Our team will process your request, and if everything checks out, you’ll receive up to $20 in reimbursement mailed to the address you provided. We’re here to assist you every step of the way to ensure a hassle-free experience.
We work with highly professional auto transporters known for excellent service and delivery records. If, by rare chance, your vehicle gets damaged during transit, make sure to describe its condition on the Bill of Lading given to you upon delivery. We also suggest taking photos or videos of your vehicle when it’s picked up and again when it’s delivered. If someone else is overseeing the pickup or delivery for you, please share these instructions with them. If you have any concerns about your vehicle’s condition, don’t hesitate to call us at (855) 983-5929
Call Us at (855)983-5929.
Monarch Transport Group, Inc
6305 Naples Blvd # 1213 Naples, FL 34109-2071
Licensed and Bonded | USDOT #4060376 | MC – 1540524
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